Don't miss an episode. Subscribe to Next Generation Rockstars.
Jun 12, 2019
How do you manage over 405,000 employees worldwide that represent 5 generations in the workplace? According to Matt Schuyler, CHRO of Hilton, you do it by developing leaders who understand and can bring out the best of everyone, regardless of generation.
Matt Schuyler is Chief Human Resources Officer of Hilton, one of the largest and fastest-growing hospitality companies in the world, with more than 5,500 hotels, resorts and timeshare properties comprising more than 875,000 rooms in 107 countries and territories, serviced by over 410,000 Team Members. Under his leadership, Hilton has been recognized for its exceptional workplace culture, earning the highest honor on the 2019 Fortune Best Companies to Work For® in the U.S. list. In addition, Hilton has been recognized as a World’s Best Workplace and a Great Place to Work in 18 countries.
Don't miss an episode. Subscribe to Next Generation Rockstars.
Disclaimer: This transcript was created using YouTube’s translator tool and that may mean that some of the words, grammar, and typos come from a misinterpretation of the video.
Welcome to the Next generation Rock Stars Podcast. If you are trying to figure out how do you recruit and retain this next generation of rock star talent or you are in the right place.
Amanda
Hammett: 00:56
Normally I
do my all my interviews via zoom, but we had the opportunity to sit
down when I was invited to be a part of the guest's media at the
great place to work for 2019 where Hilton hotels were honored as
the number one greatest place to work for 2019. So Matt and I had a
wonderful conversation about the recruiting and developing, but
also about the differences between the five generations that we
have in the workplace today. And what does that mean for
leadership? How does leadership have to evolve? And really just,
you know, what, what do we need to do in order to, to make each and
every generation at work happy and productive? So listen in on what
Matt has to share with you because he has got some great nuggets to
share. Enjoy.
Amanda
Hammett: 01:51
All right,
so this is Amanda Hammett and I am the host of the next generation
rock stars. And I am here today with Matt Schuyler, who is the CHRO
of Hilton hotels. Welcome to the show, Matt.
Matt
Schuyler: 02:02
Great to be
here. Thanks for having me.
Amanda
Hammett: 02:04
So, Matt,
you have a tremendous honor, and this is actually why I'm sitting
down with you because Hilton is the number one greatest place to
work in 2019. Is that correct?
Matt
Schuyler: 02:14
We are
pleased to be ranked and humbled to be ranked number one best
company to work for in the US by a great place to work and fortune
this cycle.
Amanda
Hammett: 02:21
That's
amazing. So you and I had a couple of conversations earlier about
what I study and that is millennials and Gen z and the whole next
generation of talent. So tell us a little bit about what you guys
have at Hilton as far as your makeup of generations.
Matt
Schuyler: 02:37
Yeah, we
are just, right now, passing the 50% mark with respect to
millennials in our workforce globally, we have over 405,000 team
members under Hilton flags around the world. We track, of course,
the demographics associated with that workforce just passing 50%
certain parts of the world, though we're well above 50%. In fact,
Asia is a great example where we're, 80% millennial in our
workforce serving our guests in our Asia Pacific region.
Amanda
Hammett: 03:05
That's
amazing. So one of the things that I'm really interested in is how
this rising generation of millennials has affected the way you
recruit and the way that you retain your employees
Matt
Schuyler: 03:17
Deeply. In
many ways. the way we recruit, the way we engage, the way we
retain, the way we motivate and teach have all changed, I think as
a result of this generation called millennial who have entered the
workplace with technology as a backdrop, high expectations with
respect to the impact that they'll make it, the workplace as well
as the work they do and with a high demand to learn and grow in
their careers, uh, as part of the workforce. So that's, in many
ways driven, our programs and initiatives over the past, I'd say
four or five years as we start to leverage technology that they've
become accustomed to using to help them learn, grow, develop as
we've created jobs that we think will be compelling for them for
the long run. And as we've worked to engage them in more meaningful
ways, in a broader purpose, that we provide to society as a whole
and our local communities where we do business.
Amanda
Hammett: 04:20
That's
amazing. And I know that they really appreciate that. Now let's
talk a little bit about retaining them because a lot of what I hear
from companies is that millennials are job hoppers. But how do you
see that and how have you combated that?
Matt
Schuyler: 04:32
Yeah, I
understand the sentiment and certainly, I think it's born out of
what I mentioned, which is a, there's a deep desire in this
generation to Kenny's. You learn, grow, develop, and limited
patients. We all live in now the age of service in a moment. And so
if I want something this afternoon, I can get it this afternoon.
That's different than previous generations. Uh, and so when you
lift and shift that to the workplace, if they, this generation of
worker, the millennial doesn't see a line of sight to the next
opportunity, they will certainly be vocal about it first and
foremost. If nothing comes of that vocality they'll choose to leave
or move onto something else. Yeah. They will seek out leaders who
will help them grow their careers and more meaningful and
potentially fast-paced ways. It's not, extreme when you think about
it in light of what's happening societally where the world is just
moving faster. We have access to so much more information now and
so do they internally. I have often said that it used to be that
leadership traded on the currency of tenure and that's just not the
case any longer because anything, I know technically you can look
up in an instant using your mobile device. And so we now believe
that leadership must trade on the currency of connecting dots and
help to enable the workforce to achieve its objectives and goals.
And this resonates with the millennial population. We
believe.
Amanda
Hammett: 05:55
That was
wonderful in the wrapped up very nicely. The question that I was
going to ask about how are you helping your leaders to really
leverage those millennials?
Matt
Schuyler: 06:04
We are just
being open and authentic about the fact that for the first time
ever, there are five generations in the workplace. Each of those
generations has bespoke expectations. But the core underlying
tenant of each of those generations interestingly is the same. They
want to may have meaningful work. They want to contribute, they
want to learn, they want to grow, they want to develop, they want
to have some fun. The difference that we see with the millennial
generation is just, it's an accelerated expectation set relative to
those same goals. They expected faster. They're not willing to wait
years and years and years, sometimes decades to achieve those
goals. We don't find this to be a bad thing. We think it's helping
us sharpen our instrumentation. Yep. And we think it's making us a
better employer, which is helping the entire workforce. So this
isn't something that we're doing just for millennials. The work
that we're doing now to accommodate the new expectations we see in
the millennial generation is helping the entire
workforce.
Amanda
Hammett: 07:00
That is
amazing. And every millennial and Gen z is probably going to hear
this and a lineup and want to come work at Hilton.
Matt
Schuyler: 07:06
We would
love that are welcome. We welcome all and we've got great jobs, so
we'll look forward to that.
Amanda
Hammett: 07:11
Oh,
wonderful. Matt, thank you so much for your time. You are amazing
and congratulations on your big accomplishment with great places to
work.
Matt
Schuyler: 07:18
Thanks for
the opportunity to share about it. Appreciate it.
Amanda
Hammett: 07:21
Thanks so
much for joining us for this episode of the next generation
Rockstars, where we have discussed all about recruiting and
retaining that next generation of talent. So I'm guessing that you
probably learned a tremendous amount from this week's rock star
leader, and if that is the case, don't keep me a secret, share this
episode with the world, but really share it with your friends, with
your colleagues, because they also need to learn how to recruit and
retain this next generation of talent because these skills are
crucial to business success moving forward. Now, of course, I want
you to keep up to date every single week as we are dropping each
and every episode. So be sure to subscribe to your favorite podcast
platform of your choice, and you will see the next generation rock
stars show up just for you.
Disclaimer: This transcript was created using YouTube’s translator tool and that may mean that some of the words, grammar, and typos come from a misinterpretation of the video.
The post Matt Schuyler: Leading 5 Generations in the Workplace appeared first on Amanda Hammett | The Millennial Translator.