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Aug 28, 2019
Mentoring is something many leaders and companies say they do. Unfortunately, many mentor programs are inefficient and waste time. Crystal Khalil of Porsche Cars North America shares how she is using mentoring to encourage diversity and inclusion of the next generations of talent.
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Crystal Khalil is the Director of Procurement at Porsche Cars North America. She works with PAG Global Procurement to set and implement global strategies in North America. Define and implement local directives. Responsible for all indirect spend including $100MUSD construction of Porsche's new headquarters in Atlanta, GA, Marketing, PR, IT, HR, Logistics, and Financial Services.
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Disclaimer: This transcript was created using YouTube’s translator tool and that may mean that some of the words, grammar, and typos come from a misinterpretation of the video.
Welcome to the Next Generation Rockstars podcast. If you are trying to figure out how do you recruit and retain this next generation of rock star talent while you are in the right place.
Amanda
Hammett: 00:14
Hi and
welcome to this episode of the Next Generation Rockstars podcast. I
have a pretty special interview for you today. I got to interview
Crystal Khalil who is the director of procurement for Porsche North
America and everybody loves Porsche. They think they're super cool
cars, but I personally happen to think that crystal is pretty
amazing. She talks a lot about diversity and inclusion and as well
as mentoring and the effects that those things have on the next
generation of talent. In fact, I actually reached out to a few of
Crystal's mentees and they shared with me some really from the
heart words about what her mentorship has meant to them personally
and professionally. So tune in and learn tons and tons from Amanda
Hammett in Porsche North America.
Amanda
Hammett: 01:12
Hi and
welcome to this episode of the Next Generation Rock Stars podcast.
I have a fantastic guest for you today. Her name is Amanda Hammett
and she is with Porsche North America. Crystal, welcome to the
show.
Crystal
Khalil: 01:25
Thank you.
Thank you for having me. I'm excited to be here.
Amanda
Hammett: 01:28
Well, I am
so excited to tell you. I just shared with Crystal right before we
hit record that I may have been Google sleuthing her, um, before we
actually met in person and it was a total accident that we've met.
Crystal, why don't you tell the audience a little bit about the
list that you were put on?
Crystal
Khalil: 01:52
So I was
recently selected as one of the top 25 impact women impacting
diversity and diversity plus magazine and that was launched at the
weekend conference this year. So I'm really excited about
that.
Amanda
Hammett: 02:06
Yes. So,
Crystal and I met at we bank, which is a phenomenal organization
and it was funny because when the list came out, before we banked
the conference, I actually printed it out, which I never print
things. I printed it out and I circle and I watch it, Crystal
because she was local to Atlanta as well as major Dixon from
Accenture. And I just so happen was introduced to Crystal. I wasn't
actually pursuing you, but I was introduced to you regardless. And
I was so excited.
Crystal
Khalil: 02:41
It worked
out perfect.
Amanda
Hammett: 02:45
It really,
really was. So Crystal, why don't you tell the audience a little
bit about you?
Crystal
Khalil: 02:52
So I have
been in procurement and supply chain for over 30 years. Out of
those 30 years I've been with Porsche for about 18 years. I am
currently the director of procurement for North America. Um, and
that's where we do all of the purchasing activities for all of the
North American affiliates and subsidiaries of Porsche here in North
America. And that's all of the indirect spends. So it's everything
on the operational side. We are the customs in Porter Group for
North America though we import the vehicles and then get them out
to our franchisee-owned dealers in North America. So all of the
backend, the logistics, HR, IT, everything you can imagine to make
that happen. My team supports those activities.
Amanda
Hammett: 03:43
So just a
little bit. I mean, not y'all don't do that much. So Crystal, you
know, what I'm really excited to talk to you about today is two
things, which are major for next-generation talent, the first being
diversity and the second being mentoring. So why don't you tell us
a little bit about how you see the world of diversity affecting the
next generation of talent, whether it's recruiting or developing
them. What is it?
Crystal
Khalil: 04:17
I say
diversity. I, I'm really excited about all of the diversity and
inclusion that's, that's happening now. Because I think that as
the, as the world changes and, and we're rapidly growing and the
demographics are changing, it's important to have the talent in
your organization that looks like your customers and you know, that
can help give you a different perspective. So I'm really excited
about, you know, the efforts here at portion, all the other
companies that I'm seeing. I'm reflecting on it being, being
intentional about the inclusion of diverse talent. I have for my
entire career been the only African American in the room or the
only woman in the room. And still to this day, I find myself being
the only, you know a diverse person in meetings and in rooms. And I
think it's important for them [inaudible] focus on how to make
people feel included in those conversations.
Amanda
Hammett: 05:18
I agree
with that completely because it is one thing to actually be in the
room, but it's a completely different thing to feel included in the
conversation. And I think that that's something that really we're
doing better on diversity, but it is something that inclusion piece
is so, so very important.
Crystal
Khalil: 05:37
Exactly.
And it, and it's a two-way conversation. So one of the things that
I expressed to my mentees is inclusion is a two-way conversation.
You know, organizations have to make the effort to include you, but
you also have to be open to that conversation and you also have to
be transparent and allow yourself to be engaged in that
conversation.
Amanda
Hammett: 06:01
I really
love that. I think that's great advice for both sides of that
conversation. That's wonderful. So let me ask you this when you're
thinking about recruiting or I know that you don't specifically
have that role in recruiting, but you do bring people onto your
team. So when you're thinking about your team and the dynamics, how
big of a, how big of a conversation is diversity? on the day
today?
Crystal
Khalil: 06:27
So when we
we're recruiting, we want to make sure that we have a diverse group
of talent and we also, um, we do panel interviews here. So we make
sure that also the people, um, that are helping us with the
interview process are a diverse group of people so that the talent
can see people that look like them in the room as well. So, and you
get a diverse perspective.
Amanda
Hammett: 06:50
Yes. That's
really fantastic. I love that you're able to actually pull in that
diverse diversity on the panel because it is so very important,
especially for young talent, for them to see someone that they can
see themselves in up there. So that's I love that you think that
through because so many people would miss that one integral piece.
So I love it. I love it. All right. You, you mentioned this just a
second ago, but I'd like to circle back to it. You mentioned to
you, your mentees. So tell us a little bit about how you see the
world of mentoring before we actually deep dive into your mentees
for a second.
Crystal
Khalil: 07:34
So as I've
grown up the corporate ladder and open doors that were perceived to
have been close to me or you know, keep through glass ceilings I've
always felt that as I opened the door, it's my responsibility to
hold that door open and not close it behind me. So I'm very
intentional about when I learn something new, sharing it and, and
helping others that are coming behind me to, to navigate, but do a
lot of mentoring and sponsoring to, to help our young talent and
our diverse talent. Find your way in the organization. Just sharing
with them. I strive to be the leader that I always want it. And I
know that you know, for many years I didn't see anybody above me
that looked like me. So it's very important for me to use this
platform to help young people coming up in the ranks and help them
to understand what it takes to get to the next level.
Amanda
Hammett: 08:38
I love that
so much. I really, that really touches me. Um, so thank you for
doing that on their behalf. So I really want to emphasize for those
in the audience who may not know exactly what mentoring is, but
would you also share with them like you, how do you see the
difference between mentoring and sponsorship?
Crystal
Khalil: 09:03
Absolutely.
Good question. So for me, mentoring is showing you the way you
know, showing you how the gangs are played. Because whether you
know it or not, there's always a game being played, right? You're
playing or you're being played. So showing them how the game is
played and how to navigate the corporate structure is mentoring.
Sponsoring is when someone speaks for you when you're not in the
room. Monstering is when, when I can say, have you considered this
person for this opportunity? Or when you get the tap on the
shoulder for an opportunity. So I think you need a sponsor for
every new level. Every new level requires a sponsor.
Amanda
Hammett: 09:47
Now I would
assume, and I may be very wrong and please, please correct, but I
would assume that you've probably had some pretty great mentors as
well as sponsors throughout your career.
Crystal
Khalil: 09:58
Absolutely.
I wouldn't be here without the great mentors and sponsors that have
helped me along the way. And it has it's cause it's been a
challenge, you know, you know, growing myself, learning what is
required to get to the next level. Learning the difference between
being an individual contributor, a manager, and a leader, you know,
and in that growth process, what the sponsors along my way to have
challenged me or that have spoken up for me. My current CFO, I'll
forever be grateful for him because sponsors a lot of times have to
put their own credibility on the line to bring you to the next
level. And so I'm so very appreciative of those people in my career
and in my life that have stood in the gap for me and given me a
hand up.
Amanda
Hammett: 10:50
I love it.
That's wonderful. And I just want to note something really quickly
here. We were originally scheduled to talk, was it last week or the
week before, and you were actually asked by your CFO to go
represent him at a meeting. And I think that that speaks for
you.
Crystal
Khalil: 11:07
Yeah, no,
I'm so appreciative of those opportunities and of the trust, you
know that he has in me.
Amanda
Hammett: 11:14
Absolutely.
And, and I mean, you sent me the sweetest note like, I'm so sorry.
Can we reschedule it? And I was like, girl, please. Absolutely. So
you're currently doing a lot of mentoring. I actually at Webank had
the opportunity to meet a few of your mentees and they were raving
about you. I mean, just raving about you. But I actually went to a
few of your current mentees and have them write something for me
and I'm not gonna read everything that they said because we'd be
here for the rest of the day. Um, but they had a lot to say. And I
think that this is really something that's important for everyone
to see is that you are pouring into them and they are so incredibly
grateful and appreciative and they're sucking it up like sponges
and really using it to better their lives.
Amanda
Hammett: 12:12
But I'd
really just like to read it, just a couple of little comments that
I highlighted and pulled out. This is from a young man who's in his
late twenties to early thirties, and he says that you have been
instrumental in my development as a leader and a team player at
Porsche. The lessons you have taught him have carried on past the
workplace and have allowed me to be a better husband, friend, and
citizen. I mean, come on. That's you. Your care, your enthusiasm,
and charismatic nature have made her an important asset to our
company. And to my personal network. Wow. I mean I'm like, I'm
tearing up. Another, another woman who's in her late thirties, she
said, this is no joke. My experience with Crystal has been
life-changing. Like she really doesn't need to write anything else,
but she does you have some raving fans here.
Amanda
Hammett: 13:20
She said
working with you has been the best thing that I could've done both
for my professional and personal life. She said when she was
working with you to Dah, Dah, Dah, I received one of the largest
salary increases that I have ever received.
Crystal
Khalil: 13:39
Wow.
Amanda
Hammett: 13:40
Life-changing. That's
life-changing. And she said crystal has been a Godson and it
definitely changes the blueprint for women here at Porsche North
America. And we celebrate her daily.
Crystal
Khalil: 13:51
Oh, come
on.
Amanda
Hammett: 13:55
I mean
like, this is crazy. I mean, crazy good. One last one. This is a
woman in her fifties and she says a lot. But one of the things that
really stood out was that crystal has pushed me to come out of my
comfort zone and what I consider normal. And she's not allowed me
to settle for less than. And my professional and personal journey
have been easier because of her brilliance, patience and consistent
encouragement.
Crystal
Khalil: 14:27
Wow. That's
overwhelming.
Amanda
Hammett: 14:30
Yes. And
when you read all of it in, in their entirety, it really will be.
But what this says to me is that you care about them and it goes
far beyond just a checklist. You care about them and they feel it.
And I think that it's obviously changed their lives for the
better.
Crystal
Khalil: 14:50
That makes
me proud and it makes me happy.
Amanda
Hammett: 14:54
Yeah. I'm
absolute. I mean, and that really is the power of mentoring. That
is the kind of difference that a good mentor makes.
Crystal
Khalil: 15:04
Yes, yes.
And I, and I do, I care deeply about them. I want to see them grow
professionally but also like in there, in their personal lives.
Because a lot of the lessons that I teach them can be applied to
other areas of your life as well. And it's about just being a good
person, just doing the right thing every day, being a good person,
doing your best. And I love when we have our mentee sessions and I
get that Aha moment from them where it's like, and I can tell that
they're really processing it. And then they come back and they tell
me, Oh, I had this thought and I applied it this way and this is
what happened. It just, it makes my heart overjoyed because
ultimately, you know, what I always tell them is I want to see you
be successful, whether it's here at Porsche or anywhere else in
your life. I want you to be happy. I want you to be successful. I
want you to grow because growing people grow companies, you know,
if you're happy and you're, and you're doing what you love, you
will, you will grow the organization, whether it's Porsche
somewhere else or you're even your own company. I want them to see
happy and successful no matter what it is they decided to do in
life.
Amanda
Hammett: 16:17
Well, they
have gotten that message loud and clear from you. But for the
audience here, I think that there's a lot of, I feel like
misinformation out there about mentoring, about how to structure
it. And there are a thousand different ways you could structure it,
but could you walk the audience through how you A pick out mentees
and B, how do you structure that time with them?
Crystal
Khalil: 16:46
So there's
a couple of different ways. So I'm a John Maxwell certified
trainer, so I use a lot of dime Maxwell's techniques and my
mentoring. And then just everyday life, you know, and, and the
lessons that I've learned in the last 30 years do it, you know,
doing what I do in procurement and supply chain and just throughout
my life. But the mentees tend to select me and it's, and I can't
turn anybody down. So I'm like right now I have 32 active mentees
here at the organization.
Amanda
Hammett: 17:19
When did
you work? I mean, we'll do you have time?
Crystal
Khalil: 17:23
Everybody
else goes home, Huh? What I do, I have 32 and I do, um, I meet with
them in groups of 10 to attend to 12. And we have regular scheduled
sessions for one hour where we talk about a particular topic. And
it's just, it's based on trust, truth, and transparency. And my
model is excellence and but my brand will be service excellence and
humility. So I, you know, it's, it's focused around service
excellence and humility in your everyday life. And so we take a
little bite-size chunk of one of those three and we meet for an
hour and it's just, I'm transparent with them. I tell them the
struggles I've had in my career and how I overcame and, and I allow
them to be truthful and what, what, what we say in the room stays
in the room. And I'd give them my best advice, but even better,
they laugh from one another.
Crystal
Khalil: 18:24
So what
when it, when I know the class is most successful is when I talk
the least amount and they talk the most and they are answering
questions for each other and they're having healthy debate and
they're collaborating and they've started to become, they, it's,
there's like a, a network of them within your organization where
they, it's a positive support group. So you know, if they can't, if
they can't get me in, they have a pressing issue, they know that
they can go to one of my other mentees and they're all on the same
page and they're all encouraging and positive and there's nobody
that's going to sit there and soak with you. They're going to tell
you to get up and do what you need to do and you know they're going
to give you positive reinforcement and encouragement to do whatever
it is that needs to be done. So I'm really proud of that when I see
them together and I see them networking. And the other thing is
they come from all areas of the ordinance organization. If some of
them come from some of our affiliates and subsidiaries, most of
them are very different departments. So it's created a network
within. So, you know, whereas they used to be hard workers sitting
at their desk just doing their job. Now they're meeting people from
other areas of the department and it's helping them to understand
where they fit in into the big picture.
Amanda
Hammett: 19:40
Oh, that's
a beautiful side benefit that I feel like most people probably
didn't see coming. I didn't see that coming.
Crystal
Khalil: 19:50
Exactly.
Amanda
Hammett: 19:51
That's
beautiful. I love it. I love it. So I mean if you were to advise a
young employee right now, um, outside of, of, of your company that
is looking for a mentor, someone that can really give them this
kind of guidance, what advice would you give them?
Crystal
Khalil: 20:11
Look for
people that you admire in, in, um, in leadership and you know, as
be gracious enough to ask people to sit down and if you can, if you
can have a coffee with them, a 30-minute coffee or something, not a
lot of time. And be curious about, you know, how did they get where
they are today and, and learn more about them. I've never reached
out to someone and asked them could I sit and talk with them and
been turned down because people like to talk about themselves.
Right? So if you just wanna hey, I just love to, you know, learn
more about you and how, how you achieved what you've achieved in
your career. And you know, if we can just sit down for a 30-minute
coffee and I won't take a lot of your time, but I just wanted to
learn about you, people will generally say yes. I've never had
anybody tying me down for that. And if you do that with a couple of
people, sooner or later you'll start to build connections with
people that can become your mentors.
Amanda
Hammett: 21:08
Absolutely.
I love it. So, um, do you generally think it's a better idea for
people to have a mentor inside their company or outside or both? Or
what is your advice on that?
Crystal
Khalil: 21:22
I would say
you should have as many mentors as you can. It's great to have one
in the organization because they will help you to understand how to
navigate your corporate culture in your organizations, culture, but
then also externally because you want to build that network outside
of your organization as well. Your network should be three 60, so
you'll find people in your church, you'll find people in industry
associations, you know, that, that can help you to navigate to the
next level. So I would say is, you know, as many mentors as you can
find that are willing to invest in, you, don't turn anybody
down.
Amanda
Hammett: 22:04
I love it
so much. So great. Crystal. So you know, you have said so many
great things about the world of diversity and inclusion, the world
of mentoring. And you know, for me it's all about the young
employees. So next generation of talent, whether it's millennials,
whether it's Gen z, but what would you say to a young employee who
is going to be a leader for the very first time? What advice would
you give them?
Crystal
Khalil: 22:35
The first
thing I would say to them, it is known the difference between a
manager and a leader. So more managers maintain systems and
processes, right? Leaders are strategic and they look to take the
organization to new levels. They're problem solvers. To understand
which one do you want to be? You want to be a manager or leader.
Leaders are more valuable to the organization. So focus on your
leadership skills, your people skills, invest in yourself and never
stop learning. You know, really take the time to enhance your
knowledge of people skills. Take, you know, if there's training
offered by your organization, take full advantage of that. But if
it's not, go outside of your organization and get what you need to
be the best leader possible.
Amanda
Hammett: 23:27
I really
don't have anything to add and we have quickly come up to the end
of our time. So crystal, I'd like to thank you so much for being on
the Next Generation Rockstars podcast, wealth of knowledge, wealth
of knowledge. So again, thank you so much.
Crystal
Khalil: 23:43
Thank
you.
Amanda
Hammett: 23:44
Thanks so
much. Joining us for this episode of the Next Generation Rockstars,
where we have discussed all recruiting and retaining that next
generation of talent. So I'm guessing that you probably learned a
tremendous amount from this week's rock star leader, and if that is
the case, don't keep me a secret, share this episode with the
world, but really share it with your friends, with your colleagues,
because they also need to learn how to recruit and retain this next
generation of talent because these skills are crucial to business
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Disclaimer: This transcript was created using YouTube’s translator tool and that may mean that some of the words, grammar, and typos come from a misinterpretation of the video.
The post Crystal Khalil: How Mentoring Changes Early in Career Talent appeared first on Amanda Hammett | The Millennial Translator.